Shipping policy
Order Processing
- Orders are processed within 1–3 business days after payment is received.
- Orders are processed Monday through Friday, excluding holidays.
- Customers will receive an email confirmation once their order has shipped.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Order weight
- Shipping destination
- Shipping method selected
Estimated Delivery Times
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: Next business day (where available)
Delivery times are estimates and are not guaranteed.
Shipping Carriers
We ship using trusted carriers such as:
- USPS
- UPS
- FedEx
- DHL (for international orders)
International Shipping
We currently:
- Ship to the United State
- Do not offer international shipping
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor your shipment.
Delayed or Lost Packages
While we strive to ensure timely delivery, shipping delays may occur due to weather, carrier issues, or other unforeseen circumstances.
If your package appears lost, please contact us at: healthhausstore@gmail.com
We'll work with the shipping carrier to help locate your order.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately before your order ships.
Damaged Items
If your order arrives damaged:
- Contact us within 48 hours of delivery.
- Include your order number.
- Attach photos of the damaged item and packaging.
We'll review your claim and arrange a replacement or refund if appropriate.
Contact Us
If you have any shipping questions, contact us at: healthhausstore@gmail.com